Refund Policy

Returns & Exchanges:

• We accept returns and exchanges within 7 days of delivery.

• Items must be unused, unworn, and in original packaging with tags attached.

• Customers are responsible for return shipping costs.

 

Non-Returnable Items:

• Final sale items, personalized/customized items, and used products are not eligible for returns.

 

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please email us at contact@petthreadz.shop within 7 days of receiving your order with photos of the issue. We’ll replace it or issue a refund.

 

Refund Processing:

• Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds are issued to the original payment method.

• Shipping fees are non-refundable.

 

Exchanges:

• If you need a different size, please return the item and place a new order for the correct size.

 

How to Initiate a Return:

1. Email us at contact@petthreadz.shop with your order number and reason for return.

2. We’ll provide return instructions and a shipping address.

3. Send the item back and provide us with tracking details.